Buy credits in rand. Spend them per message.
One credit is one rand of messaging. A monthly plan if you want the extras and a credit allowance, then every message, reply and file is priced in credits from your wallet. The prices on this page come straight from the platform's price book.
Starter
For a business sending its first conversations.
Free
Buy credits as you need them
- 1 WhatsApp number
- 3 team members
- Shared inbox, contacts and message templates
- Broadcasts, quoted before they go out
- 1 chatbot flow with AI answers and hand-over to a person
- Knowledge base of up to 10 documents
- Buy credits as you need them and pay per message
- Every charge explained on the usage page
- Email support
Growth
For a team that answers customers all day.
R499 / month
1 000 credits every month
- Everything in Starter, plus
- 1 000 credits added to your wallet every month
- Up to 5 WhatsApp numbers
- 10 team members
- Unlimited chatbot flows with AI answers and hand-over
- Knowledge base of up to 100 documents
- Website chat widget
- Low-balance alerts and automatic top-up
- Public API and signed webhooks
- Monthly usage statements
- Priority email support
Scale
For a business running WhatsApp at volume.
R1 499 / month
3 500 credits every month
- Everything in Growth, plus
- 3 500 credits added to your wallet every month
- Unlimited WhatsApp numbers
- Unlimited team members
- Everything in Growth
- Knowledge base of up to 1 000 documents
- Onboarding with a person
- Priority support with a shared channel
- Custom integrations on request
- Volume rates on request
- One credit is one rand of messaging at the rates below. You buy credits in rand; customers in Nigeria and Kenya pay in naira or shillings at the current rate.
- The monthly fee is charged from your wallet, and the credits a plan includes are added to the wallet with every charge.
- Move up a plan any time; the unused part of the old plan is credited back. No contracts, cancel when you like.
Compare the plans
What each plan allows. Unlimited means exactly that.
| Plan | Starter | Growth | Scale |
|---|---|---|---|
| Monthly fee | Free | R499 / month | R1 499 / month |
| Credits included each month | None | 1 000 credits | 3 500 credits |
| WhatsApp numbers | 1 | 5 | Unlimited |
| Team members | 3 | 10 | Unlimited |
| Chatbot flows | 1 | Unlimited | Unlimited |
| Knowledge base documents | 10 | 100 | 1 000 |
What a message costs, in credits
WhatsApp prices depend on the kind of message and the country you send it to. Pick the country your customers are in.
One credit is one rand. Credits are bought in rand; naira and shillings convert at the current rate when you top up.
| WhatsApp messages | Credits |
|---|---|
| Marketing messagePromotions, offers, news · per message | 0,48 credits |
| Utility messageOrder updates, reminders, receipts · per message | 0,14 credits |
| Authentication messageOne-time passcodes · per message | 0,11 credits |
| Reply within 24 hoursA reply inside the customer service window · per message | 0,02 credits |
| Message receivedA message a customer sends you · per message | 0,01 credits |
| Chatbot and AI | |
| Knowledge embedding (per 1k tokens)per 1 000 tokens | 0,01 credits |
| LLM Haiku input (per 1k tokens)per 1 000 tokens | 0,02 credits |
| LLM Haiku output (per 1k tokens)per 1 000 tokens | 0,08 credits |
| LLM Sonnet input (per 1k tokens)per 1 000 tokens | 0,06 credits |
| LLM Sonnet output (per 1k tokens)per 1 000 tokens | 0,30 credits |
| Knowledge base | |
| Knowledge base question (Try a question)per question | 0,05 credits |
| Knowledge document indexedper document | 0,10 credits |
| Notifications from a flow | |
| Email notificationper message | 0,05 credits |
| SMS notification (Twilio)per message | 1,10 credits |
| Webhook notificationper call | 0,01 credits |
| Files and storage | |
| Media storage (per GB per day)per GB per day | 0,03 credits |
| File uploaded to the media libraryper file | 0,02 credits |
| Website chat | |
| Website chat replyper message | 0,02 credits |
All prices exclude VAT. Where VAT applies it is added on top and shown on every invoice.
Prices read live from the platform's price book.
Pricing questions we hear all the time
Ready when you are.
Start free. Top up when you send. Move up a plan when the business does.