Terms of Service

1. Who you are dealing with

RepletoryReach is a product of SJM Innovations Tech (Pty) Ltd, a private company registered in the Republic of South Africa and based in Johannesburg. In these terms, "we", "us" and "our" mean SJM Innovations Tech (Pty) Ltd, and "you" means the person or organisation using RepletoryReach.

You can reach us at support@repletoryreach.co.za for help with the service, at billing@repletoryreach.co.za for anything about payments and refunds, or through the contact form on this website.

2. Acceptance

By signing up for, accessing or using RepletoryReach, you agree to these terms. If you are accepting them on behalf of an organisation, you confirm that you have the authority to do so. If you do not agree, do not use the service.

3. What the service is

RepletoryReach is a business messaging platform: a shared inbox, broadcasts, chatbot flows, a contact book, billing and a public API, used through a web browser and through our API. We provide the platform. You bring your WhatsApp number, your contacts, the content of your messages, and the consent of the people you message.

WhatsApp is owned by Meta Platforms, Inc. Sending on WhatsApp is subject to Meta's own rules and approvals, which we do not control. Where Meta refuses, delays or withdraws something, we will tell you what they said.

4. Your account

• You must give accurate details when you sign up, and keep them current.
• You are responsible for what happens under your account, including anything your team members do.
• You will keep your password, API keys and access tokens confidential, and tell us promptly if you think they have been exposed.
• You must be at least 18 years old, or have the authority of the business you are acting for.

5. Acceptable use

• You will not send unsolicited messages, and you will message people only where you have their consent and can show it.
• You will obey the Protection of Personal Information Act, the Consumer Protection Act, and the consent and marketing laws of every country you message into.
• You will not use the service for spam, phishing, harassment, fraud, or to break Meta's WhatsApp Business rules.
• You will honour opt-outs promptly. The platform records them for you and refuses to message someone who has opted out.
• You will not reverse-engineer, scrape, resell access to, or attempt to disrupt the platform.

6. Prices, credits and payment

RepletoryReach is prepaid. You add credits to a wallet and each message, reply, file or chatbot answer is priced in credits and taken from the wallet as it happens. One credit is one rand of messaging at the rates published on our pricing page. Credits do not expire. Messages people send to you are never charged.

You may also pay a monthly fee for a plan, which raises your limits and adds an allowance of credits to your wallet each month. Plans are month to month, charged to the card you save for your plan on the 1st of each month, with no minimum term. A plan taken part-way through a month is charged only for the days left in that month, with the same share of its credits. Moving up a plan takes the unused part of the old plan off the price of the new one and charges the difference to your card straight away; moving down takes effect on the 1st of the next month, so you keep the plan you paid for until then. Credits, whether bought or included with a plan, are for messages and other use, and never pay for a plan.

If your wallet cannot cover a send, the send is refused and nothing is charged. If your card is declined for a plan, the plan is marked past due, we email you and we try the card again; updating your card under Billing restores the plan for the same period. If the plan is still unpaid when the grace period stated in our email ends, it ends and your account moves to the free plan, and nothing is deleted.

Prices on the pricing page are current at the time you look at them and we may change them. A change never applies to credits you have already bought. We give at least 30 days' notice by email before a price rise takes effect. Where value-added tax applies to you, it is shown separately at checkout and on your invoice.

7. Delivery of the service

RepletoryReach is delivered over the internet. Nothing is posted to you and no courier or delivery address is involved. Your account works from the moment you sign up. Credits appear in your wallet as soon as our payment provider confirms your payment, normally within minutes. A plan takes effect the moment its fee is taken.

Connecting a WhatsApp number and getting message templates approved depends on Meta and can take from minutes to several days, which is the one part of getting started for which we cannot promise a time. Our full Delivery policy is at /legal/delivery.

8. Refunds

A message WhatsApp accepts and then refuses is credited back to your wallet automatically, at the price you were charged. We refund duplicate payments, payments that never reached your wallet, amounts you did not mean to add if you tell us within 14 days and the credits are unspent, unused credits when you close your account within 12 months of buying them, and any period a fault on our side stopped you using what you paid for.

We do not refund credits already spent on messages that were delivered, or months of a plan you have already used. Approved refunds go back to the account or card that paid, within 10 business days. Our full Refund policy, including how to ask, is at /legal/refunds.

9. Cancellation

There is no contract term, no notice period and no cancellation fee. You can cancel a plan yourself under Billing in the console, or by emailing us. Cancelling stops the monthly fee: the plan keeps working until the end of the month you have paid for and is not charged again, and your account then moves to the free plan, which keeps working. Your credits, contacts, conversations and WhatsApp numbers stay yours.

Because a cancelled plan runs to the end of the month you paid for, there is no unused part to credit back. To close your account entirely, an owner closes it in the console (or emails us if they cannot sign in); it closes 30 days later, we refund your unused credits when you ask, and we delete your data as set out in our Privacy policy. Our full Cancellation policy is at /legal/cancellations.

10. Suspension and termination by us

We may suspend or terminate an account that breaks these terms, abuses the platform or threatens its integrity or the safety of others. We will tell you in writing and say why, unless there is an immediate safety, legal or security reason to act first, in which case we will tell you as soon as we can afterwards. If we end an account for a reason that is not your fault, we refund your unused credits and the unused part of any plan.

11. Availability

We aim for 99.9% availability of the console and inbox, and 99% for outbound sending, which also depends on WhatsApp being available. Planned maintenance is announced at least 48 hours in advance on our status page. We do not promise that the service will never be interrupted, and an interruption is not by itself a breach of these terms.

12. Your data and ours

You own the contacts, messages and content you put into RepletoryReach. We process them for you, to run the service, as set out in our Privacy policy and our Data Processing Addendum. We own the platform, our brand and our code. You can export your contacts and your data at any time while your account is open.

13. Liability

To the maximum extent the law allows, our total liability for any claim arising out of these terms is limited to the fees you paid us in the 12 months before the claim. We are not liable for loss of profit, loss of business or indirect loss. We do not exclude liability for fraud, for wilful misconduct, or for anything that cannot lawfully be excluded, including your rights under the Consumer Protection Act.

14. Your rights as a consumer

Nothing in these terms takes away rights the law gives you, including under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. Where the law gives you a stronger right than these terms do, the law applies. If any part of these terms is found to be unenforceable, the rest continues to apply.

15. Governing law and disputes

These terms are governed by the law of the Republic of South Africa. If something goes wrong, please raise it with us first at support@repletoryreach.co.za so that we can try to put it right. If we cannot agree, the courts of South Africa have jurisdiction, and you may also approach the National Consumer Commission or any other body the law entitles you to approach.

16. Changes to these terms

We may update these terms. We will email the address on your account at least 30 days before a material change takes effect, and the date at the top of this page always shows when it was last updated. Continuing to use the platform after the change date means you accept the updated terms. If you do not accept them, you may cancel and we will refund your unused credits.

17. How to contact us

• Support: support@repletoryreach.co.za
• Billing and refunds: billing@repletoryreach.co.za
• Anything else: the contact form at /contact
• SJM Innovations Tech (Pty) Ltd, Johannesburg, South Africa

Who we are

RepletoryReach is a product of SJM Innovations Tech (Pty) Ltd.