Cancellation policy

1. There is no contract to get out of

RepletoryReach is month to month. There is no minimum term, no notice period and no cancellation fee. You can stop a plan whenever you like, and you keep using the platform on the free plan afterwards for as long as you want to.

RepletoryReach is a product of SJM Innovations Tech (Pty) Ltd, based in Johannesburg. This policy forms part of our Terms of Service.

2. How to cancel a plan

Sign in, open Billing, and choose the free plan. Your plan stays until the end of the month you have paid for, and the page shows the date it ends. You can also email billing@repletoryreach.co.za from the address on the account and ask us to do it for you.

3. What happens when you cancel a plan

• The monthly fee stops. You are not charged again, and until the end of the month you have paid for the plan keeps working exactly as before.
• At the end of that month your account moves to the free plan and keeps working. You do not lose access to RepletoryReach.
• The limits of the free plan apply from then: the number of chatbots, WhatsApp numbers, team members, chatbot flows and knowledge base documents it allows.
• Your message prices go back to the pay-as-you-go prices on our pricing page from then.
• The credits in your wallet stay yours. They do not expire and you can carry on sending with them.
• Your contacts, conversations, templates and flows stay where they are.
• Your WhatsApp numbers stay connected to your own WhatsApp Business account. They belong to you, not to us.

4. The rest of the month you have paid for

A plan is charged for a month at a time, and cancelling ends it at the end of the month you have paid for, not straight away, so you keep what you paid for. Until that day you can change your mind and keep the plan under Billing, and nothing is charged. We send you an email when you cancel and another when the plan ends.

If you are moving between plans rather than leaving, you do not need to ask. Moving up charges your card straight away for the rest of the month at the new plan's price, less the unused part of the old one. Moving down takes effect on the 1st of the next month, so you keep the plan you have paid for until then, and nothing is refunded or charged in between.

5. Closing your account altogether

An owner of the account can close it in the console, under Settings, then Organisation, by typing the organisation's name. It closes 30 days later; until then everything works, the plan is not charged again, and an owner can keep the account. Before it closes, download everything you want to keep with Export everything on the same page, because closing removes it. If you cannot sign in, email support@repletoryreach.co.za from the address on the account and we will do it for you.

• Unused credits are refundable on closure, under our Refund policy.
• We delete or anonymise your data as set out in our Privacy policy, keeping only what the law requires us to keep, such as invoices and payment records for tax purposes.
• Your WhatsApp numbers are disconnected from RepletoryReach and remain yours to connect elsewhere.

6. If a plan payment fails

A plan is charged to the card you save for it. Credits, whether bought or included with a plan, are for messages and never pay a plan. If your card is declined, the plan is marked past due rather than cancelled, and we email you. Nothing is deleted and your account keeps working. We try the card again and remind you, and updating your card under Billing brings the plan back, charged for the same period rather than a new one. If the plan is still unpaid when the grace period stated in our email ends, it ends and your account moves to the free plan. We do not end a plan for a failed payment without telling you.

7. If we suspend or close an account

We may suspend or close an account that breaks our Terms of Service, for example one being used to send unsolicited messages, to break WhatsApp's own rules, to commit fraud, or to harass people. We tell you in writing and say why, unless there is an immediate safety, legal or security reason to act first, in which case we tell you as soon as we can afterwards.

If we close an account for a reason that is not your fault, such as us stopping a service, we refund the unused credits and the unused part of any plan you have paid for. If we close an account for a breach of the terms, we refund unused credits but not amounts already spent.

8. If we stop offering the service

If we ever decide to close RepletoryReach down, we will give you at least 60 days' written notice, keep the platform running so that you can export your data, and refund unused credits and the unused part of any plan.

9. Your rights under the law

Nothing in this policy takes away rights the law gives you, including under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. Where the law gives you a stronger right than this policy does, the law applies.

Who we are

RepletoryReach is a product of SJM Innovations Tech (Pty) Ltd.