Feature
Shared inbox
One inbox for the whole team. A new chat goes to the next free person, a timer shows when a reply is overdue, and notes and transfers mean nobody has to ask what happened.
What you get
- New conversations route to the next available person, or to the team you choose.
- A reply timer on every chat, so the overdue ones surface before the customer complains.
- Internal notes, tags and transfers, with the whole history in one thread.
- Two people never answer the same chat: a conversation is locked to whoever has it open.
How it works
- 1
Connect a number
Your WhatsApp Business number, through Meta's sign-up flow or a pasted token.
- 2
Add your team
Invite agents and supervisors. Chats start routing straight away.
- 3
Answer
Reply, add a note, hand the chat to the bot or to a colleague. The spend on each thread is shown alongside.
The details
Live
New messages appear the moment they arrive; no refresh.
1 owner
A chat belongs to one person at a time, and everyone can see who.
R0
Messages you receive cost nothing to read; replies within 24 hours are the cheapest kind.
Try shared inbox on a free account
Sign up in a minute. No card needed. Every charge explained from the first message.