Chatbot and AI flows
Build a flow out of cards, or describe what you want and let the assistant build it. The bot answers from your own documents, asks the questions you set, and hands over to a person the moment it is unsure.
What you get
- Cards for questions, menus, conditions, notifications and hand-over, joined up on a canvas.
- AI answers grounded in your knowledge base: upload your price list, FAQ or policy and it answers from that.
- A confidence threshold you set: below it, the chat goes to a person with a note on what was asked.
- Questions the bot could not answer are collected, so you can teach it once and never again.
How it works
- 1
Start a flow
From a card, or tell the assistant what the flow should do.
- 2
Add your knowledge
Upload documents; the bot answers from them and cites nothing it did not read.
- 3
Set the hand-over
Choose when a person takes over, and the flow assigns the chat to the next available agent.
The details
Your docs
Answers come from what you uploaded, not from the open internet.
Hand-over
A person takes over when confidence is low, with the conversation so far.
Per reply
AI usage is priced per thousand tokens and shown on the usage page like everything else.
Try chatbot and ai flows on a free account
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